Accounts Receivable Solutions:

Delivering superior level of performance and service

Encore Receivable Management, our wholly owned subsidiary, is our response to the market's demand for a receivable management company that responds and adapts to client needs, provides direct access to our management group, and delivers a superior level of performance and service.

With Encore, we offer an integrated customer care and receivable management solution, allowing you to:

• Identify and remind early past-due customers during routine customer service interactions
• Minimize bad debt through active account delinquency management
• Salvage revenue from recent charge-offs.

Encore Receivable Management manages active and primary accounts through first- and third- party collections efforts.  It has improved receivable management processes for many of the leading national and regional services companies.

Benefits
Measurable benefits to your enterprise include:

• Improved Cash Flow
  • Reduce delinquencies and minimize bad debt through extensive experience and a core focus on pre charge-off active account management
  • Decrease delinquencies through sophisticated analytics and metric management to maximize account penetration
  • Increase salvaged revenues from primary charge-offs through a highly incentive-driven and experienced collections team.
• Reduced Costs
  • Reduce cost per dollar collected by leveraging global labor pools
  • Diminish expenses through capital avoidance associated with the development, deployment and maintenance of collections systems and infrastructure.
• Enhanced Customer Loyalty
  • Apply training and quality assurance processes and a “problem-solving approach” to sustain customer loyalty when accounts are returned to active status.
  • Preserve processes via corporate- and client-specific quality teams.
• Improved Speed and Flexibility
  • Provide scalable resources to manage rapidly expanding portfolios
  • Support complex-collection technologies and reporting standards.

Solutions
Solution components include:

• Pre charge-off account management
• Primary post charge-off management
• First- and third-party collections

Unique Capabilities
We address your accounts receivable challenges by providing:

• Experienced executive leadership team
• Project design and implementation expertise
• Proven quality assurance process
• Enabling accounts receivable technology
• Commitment to open communication in support of a mutually beneficial partnership.

Our Service Differentiators
With our in-depth expertise, we can offer our clients:

• Management team averages of 20 years AR management experience
• Solutions that span across an entire customer lifecycle
• Programs staffed with tenured associates
• Active account management specialists.

Markets We Serve
Our experience has benefited industries, such as:

• Financial services
  • Credit card numbers
  • Banks
  • Auto and installment lenders
  • Debt purchasers
• Retail
  • Private-label credit issuers
• Communications
  • Wireline
  • Wireless
  • Cable.

Visit encorermi.com or contact Convergys to learn more about Encore Receivable Management.