Our "5-Star Selling" increases clients' revenue and profits
A well-executed direct response campaign can stimulate an overwhelmingly positive response and increase your business' inbound customer sales and inquiries. Promotions can range from Direct Response Television (DRTV), radio and direct mail to print, catalog and the Internet. Consider the contact flow generated by multiple promotions and it's clear you need a provider like Convergys to handle the high call volumes with skilled contact center agents.
Our new "5-Star Selling" approach enables our agents to use the script as a tool while personalizing to build rapport. The result is a significant increase in conversion and up-selling. Sales-based incentives are used and the best "5-Star SuperAgents" are rewarded for taking your sales conversion to new levels.
Shared agent services provide call handling flexibility and scale. Convergys offers a reliable yet cost-effective pricing structure that will meet your needs and provide real value to your business.
Our Unique Capabilities
Offering a rare blend of Direct Response know-how and resources, we:
- Possess multi-vertical expertise in executing shared live agent lead generation and sales programs
- Support shifting demands of call volume utilizing both domestic and offshore agents
- Manage programs requiring both English and Spanish support
- Utilize trained contact center sales agents focused on selling and conversion including high-ticket selling
- Offer a Partner Plus Program, a third-party up-sell program that adds revenue to our clients' bottom line – without added risk or cost.
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Diverse Applications and Expertise
Clients benefit from our nearly 3 decades of experience and our broad range of expertise, including:
- DRTV and infomercial programs
- More than 80 Direct Response clients
- Over 600 programs and thousands of unique product offers
- Lead generation programs including qualification and enrollment requests
- Bank card acquisition and card activation campaigns
- Convergys provides support for the top financial institutions in the world
- Direct-to-consumer pharmaceutical advertising support
- Overflow support
- Vendor management services (VMS)
- Dealer/product locator services
- Catalog marketing services
- Product recalls/crisis management
- Literature/information requests
- Customer service (FAQs, order status)
- Revenue–sharing opportunities with our Partner Plus Program.
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The Convergys Advantage
We'll help you succeed because we deliver:
- Outstanding People
- Client Services Managers with 15+ years average tenure
- Average agent tenure is two years
- Line groups specialized in handling direct response, customer care and sales support services
- Call simulation hiring tool provides the right person for the job, reducing turnover
- We serve as more than an order processing organization; we hire, train and measure with selling in mind
- Our new "5-Star Selling" approach enables agents to use the script as a tool, and also allows the agents to personalize and build rapport-leading to increased sales ability
- Unsurpassed offshore culture and communication training
- Robust approach to program set-up ensures on-time launch
- Legal compliance experience; we will partner with you in regards to FTC regulations and other government affairs matters
- Continuous Improvement Philosophy
- Provide consistent training and continuous development for all employees around the globe
- Develop team leaders through a 16-module training program
- Reward expertise in continuous improvement with certification
- Best-in-Class Technology
- Interactive Voice Response (IVR) and Advanced Speech Recognition (ASR) automated solutions
- State-of-the-art global network and intelligent call routing capabilities
- Flexible contact management tools to manage real time scripting changes
- Voice Over IP technology providing the ability to expand to other call centers quickly
- Rich scripting and data capture capabilities with screen pop-ups based on area code and phone number
- State-of-the-art online scheduling tool for agents to schedule extra hours to meet unexpected volume spikes
- Real-time messaging to the agent desktop
- An extensive pool of toll-free numbers provides you with exclusive numbers and a dedicated greeting
- Media sourcing and Web-based reporting capabilities provide near-real-time feedback
- Online agent scorecard drives ultimate accountability for meeting client conversion and quality expectations
- Call recording capabilities for quality and compliance
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Partner Plus Program
Partner Plus Program
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Contact us today and start adding money to your bottom line!