Providing call center flexibility
With seasonal changes, promotional events and other shifts in demand, call center agent staffing and scheduling can be challenge. At Convergys, deployment of our Independent Contractor home-based agent service provides a flexible solution.
What is an Independent Contractor?
Independent Contractors are self-employed professionals who work autonomously. Unlike a Telecommuting Agent, who is also a home-based agent, an Independent Contractor:
- Provides their own computer and broadband connection to access company data and answer caller questions.
- Attends any training sessions remotely
- Initiates any coaching and help-desk support.
Benefits to You
These advantages typically extend to you with:
- Improved quality and customer service
- Shorter wait and handle times
- Enhanced business continuity
- Increased operational performance.
Why Use an Independent Contractor?
Using Independent Contractors to supplement your call center offers many advantages, including:
- Contain costs more effectively
- Respond to demand shifts and call volume fluctuations
- Recruit from a wider pool of skilled talent
- Improve efficiency and productivity.
Do you have a need for flexibility in your call center efforts? Contact us today.