Equipping you with cost-effective customer care solutions
Connecting with your customers-in a reliable, cost-conscious manner-is key to your longevity in today’s global economy. We provide Fortune 1000 companies with a truly global approach to customer care - along with the right mix of people, quality-control processes and forward-thinking technology-to deliver the unparalleled customer care and back-office support that you and your customers expect.
With our growing network of contact centers, we have presence in more than 70 locations around the globe, including the U.S., Canada, the U.K., the Philippines and India. With our comprehensive infrastructure, sophisticated training programs for each of our global contact centers and strong in-house IT expertise, we provide you of the following benefits:
We feature a continuum of superior, blended solutions that optimize customer interactions at competitive, guaranteed prices and with risk-free implementation through our Offshore Services. These solutions include a portfolio of operations (onshore/near-shore/offshore), services (contact center, back office BPO) and capabilities (people, processes, technologies).
In addition, our offshore services are comprised of a number of foundational elements based upon our extensive experience in contact center design, development and operations. We also have the ability to strategically assess and enhance your contact center performance.
Count on us for integrating an offshore component or blended solution into your customer care strategy, utilizing our onshore, nearshore and offshore capabilities.
Contact Convergys today and tap into our extensive offshoring capabilities that will help take your company to the next level.