Turning customer interaction into customer satisfaction
At Convergys, we understand that effective customer interactions can transform your contact centers into a profitable, competitive advantage. For more than 25 years, we’ve been delivering high quality solutions through superior performance to over 300+ clients in more than 70 global locations.
Our Approach
We partner with you to design an outsourcing solution based on a thorough understanding of your specific needs and your business objectives. At Convergys, we truly become an extension of your business implementing and operating a solution that combines our:
- Process excellence
- Deep customer insights
- Innovative technology
- Global assets
- Multi-industry expertise.
Committed to delivering measurable business results, our contact center outsourcing programs regularly outperform the quality and sales results of competing centers.
Service Offerings
A proven, trusted leader in customer management, we offer an extensive breadth of customer-centric outsourcing services, such as:
- Business Process Outsourcing (BPO)
Customer care process transformation through the strategic integration of automation, re-engineering and day-to-day operations
- Customer Service
High-quality customer experience provided when we manage your customer inquiries
- Offshore Capabilities
Cost-effective, blended solutions that maximize value and minimize risk for customer care and back office support
- Customer Retention
Effectively apply customer insights to increase retention through save programs, loyalty programs and pre-emptive campaigns
- Direct Response
Increased conversion rates and our flexible staffing services for high-volume calls
- Technical Support Services
Cost-effective pre- and post-sales technical support for your consumer customers, business customers and/or business partners
- B2B Sales and Marketing Services
Revenue growth occurs when you use us to augment your business sales channel as we become a true extension of your sales force
- Consumer Sales and Marketing Services
A broad range of sales services from lead generation and acquisition to cross-selling and up-selling
- Back Office Services
Your behind-the-scenes resource for integrated document management and transaction processing capabilities
- Accounts Receivable Management Services
Integrated customer care and receivable management solution designed to minimize delinquencies and maximize recoveries
Let us help you focus on increasing your customer satisfaction, contact us today!