Providing advanced skills to solve your customers’ technical issues
A company’s ability to provide their customers and business partners with adequate technical support is often challenged by its ability to stay competitive and current, while remaining cost-conscious. At Convergys, we accepted this challenge and offer an integrated solution that compliments your company’s existing infrastructure.
Our Approach
We provide Fortune 1000 companies with tier one, tier two and/or tier three enterprise and consumer technical support. In addition, we will work with you to understand your business objectives and design a technical support solution that addresses your specific needs.
Serving as a single-point-of-contact, your dedicated client service manager collaborates closely with you to synchronize the technical support operation with your business and to develop on-going process improvements.
All of our agents hired for technical support programs undergo an initial screening simulation test. This simulation test assesses their level of technical aptitude to validate that the right agents are working on your account. Many of our technical support agents possess industry certifications, such as:
- Microsoft
- Cisco
- Nortel
- Novell
- Juniper
- A+.
Benefits
Our clients can expect:
- Reduced costs
- Improved operational efficiencies
- Increased customer satisfaction
- Strengthened competitive advantage
- Compressed start-up time.
Provide your enterprise clients and consumers with topnotch technical support, contact us today!