Delivering seamless customer care
Companies utilizing call centers oftentimes have security, performance or cost concerns when employing home-based agents. With our Telecommuting Home Agent model, we deliver a seamless extension of our customer care center without compromises.
What is a Telecommuting Agent?
Most importantly Telecommuting Agents are employees, not independent contractors. As such, they:
- Receive fundamentally the same training as their brick-and-mortar employee counterparts
- Obtain Convergys-supplied computer and best-in-class security infrastructure
- Report to a supervisor in a brick-and-mortar contact center
- Comprise part of a team that includes peers in a brick-and-mortar contact center
- Attain pay commensurate with their brick-and-mortar counterparts.
The primary difference is merely the physical location from which they operate - their home.
Why Use a Telecommuting Agent?
In addition to the benefits of any home-based agent, a Telecommuting Agent has the added advantages inherent with being an employee. The level of control and oversight obtainable with an employee allows our Telecommuting Agents to be:
- Completely consistent with the contact center's standards
- Fully integrated with the contact center and all its capabilities, including Intelligent Call Routing.
To protect your sensitive company information, we supply our Telecommuting Agents with a dedicated computer that is equipped with comprehensive security software. This enhanced security feature allows to our Telecommuting Agents handle confidential data while protecting your data integrity.
Contact Convergys today to learn how our Telecommunicating Agent model can enhance your call center.